Privacy policy.

Effective Date: February 12, 2026

Last Updated: February 12, 2026

Rob The Hair Viking ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website robthehairviking.com, book appointments, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information You Provide

When you book an appointment or contact us, we collect:

• Contact Information: Name, email address, phone number, and mailing address
• Payment Information: Credit card details (collected securely for appointment deposits and no-show fees)
• Appointment Details: Service preferences, appointment dates and times
• Communication Preferences: Marketing and communication consent preferences

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Schedule, confirm, and manage your salon appointments
• Process payments and maintain financial records
• Communicate with you about your appointments and services
• Provide customer support and respond to your inquiries
• Charge no-show or late cancellation fees as outlined in our Terms & Conditions

2.2 Marketing Communications

• Send promotional messages, special offers, and salon updates via SMS text messages
• Send marketing emails about our services, promotions, and news
• Provide appointment reminders and follow-up messages
• Personalize marketing content based on your preferences and service history

2.3 Website Improvement

• Analyze website usage and performance through Google Analytics
• Improve website functionality, user experience, and content
• Understand visitor behavior and preferences
• Optimize marketing campaigns through Facebook Pixel and similar tools

2.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, unauthorized access, and security threats
• Enforce our Terms & Conditions and other policies
• Resolve disputes and address customer concerns

3. SMS Text Messaging & A2P Consent

By providing your phone number and opting in to receive text messages, you expressly consent to receive:

• Appointment confirmations and reminders
• Service updates and salon announcements
• Promotional offers and marketing messages
• Follow-up communications related to your appointments
• Consent is collected through a required checkbox on our website booking form and is not pre-selected.
• We do not share, sell, rent, or disclose mobile phone numbers to third parties for their marketing purposes.

Important Details:

• Message Frequency: Message frequency varies. You may receive appointment reminders before each scheduled service, plus occasional promotional messages.
• Message & Data Rates: Standard message and data rates may apply from your mobile carrier.
• Automated Messages: Some messages may be sent via automated text messaging systems.
• Phone Number: Our text messaging number is (719) 356-5667.

Opt-Out Rights:

• Reply STOP to any text message to unsubscribe from all future text messages
• Reply HELP for assistance
• Contact us directly at (719) 356-5667 to update your communication preferences
• After you reply STOP, you will no longer receive SMS messages from us unless you provide new consent.

TCPA Compliance: Your consent to receive text messages is not a condition of purchasing any goods or services. However, opting out may limit our ability to send you important appointment updates.

4. Email Marketing

If you provide your email address and consent to receive marketing communications, we may send you:

• Promotional emails about services, special offers, and salon news
• Educational content related to hair care and styling
• Appointment confirmations and follow-up messages
• Seasonal promotions and exclusive offers

Unsubscribe Options:

• Click the "Unsubscribe" link at the bottom of any marketing email
• Contact us directly to opt out of email communications
• Update your preferences through our booking system

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your website experience:

5.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality and security (provided by Cloudflare)
• Analytics Cookies: Used by Google Analytics to understand website usage and improve performance
• Marketing Cookies: Used by Facebook Pixel and similar tools to deliver targeted advertising
• Preference Cookies: Remember your settings and preferences for future visits

5.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may impact website performance)
• Clear cookies when you close your browser

6. Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

6.1 Service Providers We Use

• GoHighLevel (GHL): Customer relationship management, appointment scheduling, SMS/email marketing, and automated communications
• Google Analytics: Website analytics and performance tracking
• Facebook: Marketing analytics and targeted advertising (Facebook Pixel)
• Cloudflare: Website security, performance optimization, and content delivery
• Rank Math: SEO optimization and website performance
• Payment Processors: Secure processing of credit card information for deposits and no-show fees

6.2 Third-Party Responsibilities

These service providers are contractually obligated to:

• Use your information only to perform services on our behalf
• Maintain appropriate security measures to protect your data
• Comply with applicable privacy laws and regulations
• Not use your information for their own marketing purposes without consent

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: SSL/TLS encryption for data transmitted through our website
• Secure Storage: Password-protected systems and encrypted databases
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Regular security assessments and monitoring through Cloudflare
• Payment Security: PCI-compliant payment processing for credit card information

Important Notice: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain our business relationship with you
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and customer service history

Retention Period: We retain client information permanently to maintain accurate service records, appointment history, and business operations. However, you have the right to request deletion of your information at any time (see Section 9).

9. Your Privacy Rights

You have the following rights regarding your personal information:

9.1 Access and Correction

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Update your contact information and preferences

9.2 Opt-Out Rights

• Text Messages: Reply STOP to opt out of SMS marketing messages
• Email Marketing: Click "Unsubscribe" in any marketing email
• Cookies: Adjust your browser settings to block or delete cookies
• Targeted Ads: Opt out through Facebook ad preferences or industry opt-out tools

9.3 Data Deletion

• Request deletion of your personal information (subject to legal and business record-keeping requirements)
• We will respond to deletion requests within 30 days
• Note: We may need to retain certain information for legal compliance or legitimate business purposes

9.4 How to Exercise Your Rights

To exercise any of these rights, contact us:

• Phone: (719) 356-5667
• Email: rob@aol.robthehairviking.com
• Mail: Rob The Hair Viking, 3313 W Carefree Circle, Colorado Springs, CO 80917

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of personal information collected, used, and shared
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us using the information in Section 9.4.

12. Colorado Privacy Rights

As a Colorado-based business, we comply with Colorado privacy laws. Colorado residents have the right to:

• Access and obtain a copy of their personal information
• Correct inaccuracies in their personal information
• Delete personal information (subject to certain exceptions)
• Opt out of targeted advertising and data sales (Note: We do not sell personal information)

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Material changes will be prominently posted on our website
• We may notify you via email or text message for significant changes
• Your continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Links to Other Websites

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Rob The Hair Viking

3313 W Carefree Circle

Colorado Springs, CO 80917

Phone: (719) 356-5667

Email: rob@aol.robthehairviking.com

Website: robthehairviking.com

16. Consent Acknowledgment

By using our website, booking appointments, or providing your contact information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

For SMS text messaging, your express written consent is required and will be obtained at the time of booking or opt-in.